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The Ombudsman welcomes the efforts of the Ministry of Public Administration and Local Self-Government and the Administrative Inspectorate to act on all recommendations of the Ombudsman, to remove the current flaws and enhance cooperation with citizens and this institution.
In the work to come there will be a timely consideration of all citizens’ addresses and of every complaint of the work of employees, and in accordance with the applicable regulations the applicant should be notified of the position and possible further actions , states the reply of the bodies on the acting on the recommendations of the Ombudsman.
The Chief Administrative Inspector, the Director of the Administrative Inspectorate, adopted a Directive dealing with complaints about the work of the inspectors in order to continue to remove the weaknesses in their work and improve the inspection process.


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