Upon the complaints of citizens or at his/her own initiative, the Protector of Citizens applies a special procedure to check if there are or have been omissions in the work of public administration bodies. If such omissions are identified, the Protector of Citizens requires from the administration body to correct them and recommends an appropriate method. The administration body is obliged to inform the Protector of Citizens on its actions upon recommendation, and if no action has been done, the administration body must explain the reason for that. In addition to initiating and carrying out procedures, the Protector of Citizens is allowed to mediate, provide advice and opinions and urge administration bodies to improve their work and protect human rights and liberties. Thus the Protector of Citizens acts preventively (prevents future violation of rights) and educationally (educates citizens, but also staff of administration bodies, on human rights and their protection).