Irregularities in the implementation of the final exam in school year 2018/2019, such as those which occurred in the school year 2012/2013, occurred because employees at printing plants engaged at printing and packing of tests, illegally obtained tests and made them available to public. The fact that illegal conduct on both occasions occurred at printing plants outside the education system, which had agreements with the Ministry of Education, Science and Technological Development binding them not only to perform their task but also to keep the test confidentiality, shows that trusting these tasks to legal entities which are not a part of the educational system and are not subjected to the control of the Ministry of Education, Science and Technological Development is a “weak link” and an important risk factor in the organization of the final exam. This is stated among other things in the Opinion with recommendations of the Protector of Citizens issued to the Ministry of Education, Science and Technological Development.

In the process of control implemented by the sector competent for the child rights of the Protector of Citizens, it was determined that the educational system does not have technical possibilities and corresponding financial and human resources to provide printing and packing of tests within the institutions of the educational system, said the Protector of Citizens Zoran Pašalić, adding that the Law on Fundamentals of the Educational System established the Exam Center within the Institute for the Assessment of the Education Quality, with competences corresponding also to the need of printing, packing and distribution of tests. Since the employees of the institutions of educational system are subjected to far more strict inspections and measures than those at private employers, the use of competence and resources of the Institute and Exam center provides the retention of the control over the complete organization of the final exam and state test and responsibilities for that within the educational system and the Ministry of Education, Science and Technological Development, said Pašalić.

The Protector of Citizens issued a recommendation to the Ministry to take measures in order to keep the entire procedure of organization and implementation of the final and entrance exam and state test in the domain of the control and responsibility of the Ministry and educational bodies, institutions and organizations. Furthermore, it was recommended that the budged funds necessary for the provision of material, technical and other conditions be planned so that the activities in the organization of the final exam, which have been trusted to external partners so far, are implemented from now on within the Institute for the assessment of education quality and Exam Center, it is said in the recommendations of the Protector of Citizens.

Ombudsman Zoran Pašalić said today that in the past 10 years, the Institution of the Ombudsman received 725 complaints from the residents of Leskovac, which, he said, mainly concerned the property-legal and socio-economic sphere.

After talking with the citizens of Leskovac, representatives of the local government, non-governmental organizations, public institutions and businesses, Pašalić said that the number of complaints from residents of that city is decreasing from year to year and that in most cases they concern problems not only typical for Leskovac, but for the whole of Serbia.

The transition to an entirely different property rights system has brought many problems. Citizens in Leskovac, as well as other cities, also complained about the environment and illegal landfills. He said that, in cases when cooperation with local self-governments is good, problems related to local governments can be resolved very quickly.

“However, the biggest problems we have are with local governments, and by that I do not mean in Leskovac. Only persistence, frequent visits and more conversations will give us specific results. If one does not open up to the citizens, but rather thinks that he is there for his own sake, it is very unlikely that the situation in that local self-government will be good and that citizens will be satisfied”, Pašalić said.

According to him, the citizens of Serbia “know astonishingly little” about the powers of the Protector of Citizens. “The amendments to the Law on the Protector of Citizens should strengthen the capacities of the Ombudsman institution, but my goal is to solve some systemic problems during my term of office that would in turn solve some individual problems, or to solve some individual problems that would solve some systemic problems, which is not easy at all”, said Pašalić.

He stated that currently, in his work, attempts of politicization of the work of the Protector of Citizens bother him the most. “I know that I will change the fact that the Protector of Citizens is seen as a political body. The Protector of Citizens is not a non-government organization nor a civil society organization, but a state institution, an independent one, that only accounts to the Serbian Parliament”, Pašalić said.

Stating that Leskovac is the ninth city in the past year in which citizens have had the opportunity to speak directly with the Protector of Citizens, Pašalić announced that by the end of the year, the “Day of the Protector of Citizens” will be organized in four more cities, but that visits will also be organized in the future because, as he added, not all citizens have the opportunity to come to Belgrade to the institution's headquarters.

The Ombudsman, Zoran Pašalić and the Mayor of Leskovac, Goran Cvetanović, attended the opening of the renovated premises of the Social Welfare Center in that city today.

The visit to Leskovac was realized within the project of increasing the accessibility of the Protector of Citizens to citizens living in the interior of Serbia. The project is implemented by the Protector of Citizens of the Republic of Serbia with the financial support of the Embassy of the Republic of Bulgaria in Serbia.

Female refugees and migrants, children in movement, refugees and migrants with developmental delays and disabilities, as well as LGBTI refugees and migrants are in an extremely sensitive position and more frequently they are victims of various forms of violence. After the visit to the Asylum Center in Krnjača and learning about the cases of violence at this Center, the Protector of Citizens, upon his own initiative initiated the proceedings toward the City Center for Social Work Belgrade and the Ministry of Labor, Employment, Veteran and Social Affairs as well as against the Commissariat for Refugees and Migrations (CRM) -Center for Asylum Krnjača and the Ministry of Interior asking for information on each individual case of violence against women and children staying at the Asylum Center Krnjača.

Based on the statements of controlled bodies and documentation submitted by the bodies to the Protector of Citizens, this body confirmed that there is no complete exchange of information and coordination in cases of violence between different authorities, so the exchange of information frequently boils down to sending information on the suspicion to violence, without the reception of feedback about what was done about it. Furthermore, CRM and asylum center representatives do not participate at the conferences of cases referring to violence against women and violence, abuse and negligence of children or at the meetings of groups for coordination and cooperation or at accredited trainings. Also, it was confirmed that there is no adequate number of female interpreters for Urdu and Pashtu languages. In order to remove the identified shortcomings, the Protector of Citizens issued the Opinion to the Commissariat for refugees, migrations, to the Ministry of Labor, Employment, Veteran and Social Affairs, to the Ministry of Interior and the Ministry of Finance.

In 2018, more than 9,000 citizens addressed the Institution of the Protector of Citizens, and nearly 3,400 complaints were received in which the citizens pointed to the violations of their rights.

This is what the Ombudsman, Zoran Pašalić, said today when presenting the report on the work of his institution in 2018 in the Serbian Parliament, which stated that last year the Protector of Citizens made 297 recommendations to the administration bodies.

Of the total number of referrals made, 144 were related to gender equality. The largest number of citizens' complaints in 2018 concerned the work of representatives of the executive branch, especially the ministries, about 20 percent of all complaints, as Pašalić said. According to him, the number of complaints related to the work of local self-government units accounts for about 13 percent of the total complaints.

Citizens also complained about the work of the judicial authorities, 11 percent of all complaints. The majority of citizens complained about the violations of rights in the area of good governance, economic and social sphere, Pašalić added.
He said that the complaints were about existential problems and unemployment, but also about the inefficient state administration, which is silent when it should act for the benefit of citizens.

There were frequent violations or denials of citizens' rights in the work of administrative bodies, as well as repetitions of the same or similar problems in their work, Pašalić said. On the other hand, the Protector of Citizens also noted more intensive activities of the Serbian Government in modernizing the work of the state administration through the development and implementation of various electronic services. The progress is reflected in serious approach and more frequent implementation of activities aimed at improving the human resources in the field of good governance, Pašalić said.

The Protector of Citizens said at the beginning of his presentation that he was sorry that MPs were not present in larger number that day, adding that there were no politics, political affinities and animosities in the report and actions of the Protector of Citizens. He emphasized that human and minority rights and freedoms are the fundamental values on which, in addition to the rule of law, social justice, the principles of civil democracy, the Republic of Serbia is based.

Attachments:

Regular Annual Report of the Protector of Citizens 2018