The status of citizens’ rights in Serbia in 2015 was marked by economic strife faced by many citizens and a lack of legal certainty.

The Government and the public administration have been preoccupied with their own reforms, which are yet to produce any tangible benefits for the citizens.

Compared with the previous reporting year, complaints pertaining to social and economic rights have outnumbered complaints relating to the so-called maladministration–including delays, negligence, obvious inadequate implementation of law and other cases of deviation from good governance – as the most common complaints filed with the Protector of Citizens.