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A woman from Belgrade addressed the Institution of the Protector of Citizens and complained that the written notice on being granted the allowance of assistance and care of another person was not delivered to her for a year due to an error of the Post Office employees. In her complaint, she explained that she requested from the Pension and Disability Insurance Fund an explanation why the notice was not delivered to her for a year. In the response, she was told that after a failed delivery via Post Office, she needed to go and collect the notice in the premises of Pension and Disability Insurance Fund. Since she suffered from multiple sclerosis and had difficulties moving, she was told that she might authorize another person in a Notary’s Office to collect the notice on her behalf. The monthly income of the complainant is very low, so she was not in the position to pay for notary’s services and she addressed to the Protector of Citizens in ordered to solve the problem.

The employees in the Secretariat of the Protector of Citizens contacted the Pension and Disability Insurance Fund immediately and three days after this intervention the notice was delivered to the complainant’s home address. Thus, in accordance with this notice, she can exercise all the benefits proscribed in the law.