The Protector of Citizens received complaints by a large number of citizens who were not satisfied with the activities of the Tax Administration within the Ministry of Finance and the National Pension and Disability Insurance Fund (RF PIO) because the surplus contributions which they paid on their own for pension and disability insurance could not be recovered.

In order to protect human rights, the Protector of Citizens issued recommendations to the Tax Administration to address the RF PIO ex officio with a request for a Decision on the complainants’ established right to a recovery of surplus contributions paid for pension and disability insurance, and RF PIO should act upon the Tax Administration’s request. Among other things, it is stated in the Recommendation by the Protector of Citizens that the two bodies need to set up a mechanism of mutual cooperation and take measures from their respective competences in order to prevent similar omissions in the work of the authority’s organizational units.