Upon obtaining information from the media, the Protector of Citizens issued own-initiative investigation of controlling work legality and regularity of the Ministry of Interior (MOI) and the City Social Welfare Center regarding the accident that occurred on 21 August 2020 in front of a building when a woman lost her life, and a child was severely injured.

The Protector of Citizens requests from the MOI and the City Social Welfare Center to submit a report within 15 days on whether they have already been acquainted with the family situation, whether there have been reports of domestic violence or child abuse and neglect previously with particular reference to the measures and actions that these institutions may have taken in order to provide adequate support and protection to the family.

In addition, the Protector of Citizens requests from both institutions to submit other relevant information within the same deadline, as well as to enclose a copy of the documents upholding the allegations together with the report.