Based on the information from the media on possible physical abuse of a beneficiary of a privately-owned care home at the municipality of Voždovac in Belgrade, the Protector of Citizens launched own-initiative investigation to control work legality and regularity of the Ministry of Labor, Employment, Veteran and Social Affairs.

The Protector of Citizens requested the competent ministry to notify the Institution within 15 days about all the circumstances and measures that were taken in this case, whether the private care home is licensed, whether they have received reports over the work of this care home in the past, whether they conducted inspections in this home, whether they have previously identified irregularities in the work and what measures they have taken.

On 15 March 2022, the Protector of Citizens was informed from media reports that the grandson found the beneficiary of the private care home in Belgrade with scratches on her face, contusions on her hands and a lot of bruises. According to media reports, the employees and the owner of the home made contradictory statements regarding the cause of the injuries.